Cancellation & Refund Policy

Plans change. Cancel or reschedule any time up to 24 hours before your scheduled visit and we'll refund your payment in full, back to the card you used.

If you need to cancel with less than 24 hours' notice, we refund half of what you paid. That slot was held for you and taken off the schedule for everyone else, so we keep the other half to cover it.

If we arrive for your visit and can't reach you or get in, that's treated as a no-show and the payment isn't refunded.

For any booking over $500 (one service or several booked together), you pay a 10% deposit when you book and save a card for the rest. We only charge the balance once the work is done, and we'll email you when we do. Your price doesn't change.

You have 3 business days after signing to cancel for any reason and get your full deposit back (5 business days if you're 65 or older). Just email contact@godollc.com or send the cancellation form that comes with your contract. That's why the earliest date you can book is after your cancellation window ends.

After that window, you can still cancel or reschedule free up to 24 hours before your visit. If you cancel with less than 24 hours' notice, we refund half your deposit. If we arrive and can't reach you or get in, we keep the deposit. Either way, your card is never charged for the balance.

Cancel your Essential, Comprehensive, or Peace of Mind Premium plan any time. There's no long-term contract and no fee for canceling.

If you cancel before your first visit of the year, we refund the full plan fee. Once you've had a visit, the plan fee for that term has been earned and isn't refundable. Your membership just won't renew.