Privacy Policy

• To schedule, carry out and bill the work you book.
• To email you about it: confirmations, your signed contract, receipts, cancellation and refund notices, and links to pay a balance.
• To answer your requests and questions.
• To keep a record of the work we've done and the payments we've received, and to meet our legal obligations as a licensed contractor and a business.

We don't sell your personal information, we don't share it with anyone for advertising, and we don't send marketing emails.

We use a handful of companies to run the site and the business. Each one receives what it needs for its part:

• Supabase stores our customer database (accounts, addresses, bookings and signed contracts) and runs account sign-in.
• Stripe processes payments. It receives your email address, what you're paying for and when your visit is, and for projects over $500, your name and your saved card.
• Resend sends our emails, including the ones that confirm a new account and send sign-in links, so it handles what they contain: your name, phone number, address, visit details, notes, and copies of signed contracts.
• Netlify hosts this website and receives our request and contact forms. It checks form submissions for spam.
• Microsoft 365 hosts our business email. Form submissions, booking notifications and your emails to us arrive there.
• Housecall Pro is the job-scheduling software our team uses today. We copy your name, phone number, address and the services you booked into it by hand.
• Google Maps, when our team looks up directions to your property.

Each of these companies handles your information under its own privacy policy. On Stripe's checkout pages, Stripe's privacy policy applies.

• Booking and payment records: 7 years.
• Signed contracts, including the signing details above: 10 years after the work is finished.
• Our notes on the work: as part of the property's maintenance history (see Deleting your information).
• Request and contact form messages that don't lead to a booking: 2 years.
• Your account: until you ask us to close it.

When you're signed in, your account page shows your name, email, phone number and visits. For anything else we hold about you, or to correct something, email contact@godollc.com or call (669) 309-2703. We'll reply within 10 business days and finish within 45 days.

Deleting your information

Ask us by email or phone and we'll delete what identifies you: your name, email address, phone number, sign-in, the 65-or-older answer on your account, and your customer record at Stripe, including any saved card.

We'll keep what the law requires us to keep: your paid bookings, payment records and signed contracts (which include the name you signed with and your 65-or-older answer at the time), for the periods above. We'll keep the record of work done on the property, with your name removed, as our record of work performed. We'll tell you what we kept and why.

Your card number never reaches our servers, and passwords are stored only in scrambled form. Connections to this site are encrypted, and our database is set up so each customer can see only their own records. Inside GoDo, only our staff can see customer bookings.