Questions, answered.

Send us a service request with your address and what you need, and we'll come back to you within one business day to agree a time. You can also call (669) 309-2703. Booking and paying online is coming — until it opens, every visit is arranged by a person.

Weekdays only. Tuesdays, Wednesdays and Fridays we work 9am to 5pm; Mondays we start after 2pm and Thursdays after 3pm, because of standing commitments. Visits can't be booked for the same day, and the last booking for any day closes at 4pm the day before.

We serve the SF Peninsula and South Bay, the Tri-Valley (Dublin, Pleasanton, Livermore) and the San Joaquin Valley around Manteca, Stockton, Tracy, Lathrop and Ripon. Prices vary a little between those areas, since travel and local costs do. If you're near the edge of one, ask us — (669) 309-2703 — rather than guessing.

Our entry offer: a one-time $249 visit where we inspect your home's critical systems and give you a full report. You pay for it up front, and if you book a membership or any other work with us within 30 days of your visit, we credit the whole $249 back against it. So the checkup is free when you become a member. If you don't book anything the report is still yours to keep, and the fee isn't refunded.

Yes, for most jobs — we need access to the systems we're inspecting or working on, and we'd rather walk you through what we found in person. If someone else will let us in, tell us in the notes when you book, along with gate codes, parking and pets.

Email contact@godollc.com or call (669) 309-2703 and we'll move it or cancel it. There's no button for this in your account yet, so a message to a person is the way — and we'd rather talk it through anyway.

Not if you give us 24 hours' notice: cancel or reschedule any time up to then and we refund you in full. Inside 24 hours we refund half, because that slot came off the schedule for everyone else. If we arrive and can't reach you or get in, that's a no-show and isn't refunded. For projects over $500 those same rules apply to your deposit, and your card is never charged for the balance. The full rules are in our Cancellation & Refund Policy.

It goes back to the card you paid with, and typically shows up within 5 to 10 business days. We email you when we send it.

If we're the ones moving it — weather, an emergency, a conflict on our end — there's never a fee. We'll rebook you or refund you in full, whichever you'd rather.

A licensed GoDo technician, inside the window on your confirmation. GoDo LLC holds California General B Contractor licence CSLB #1148177 and carries general liability insurance.

On a plan visit or a checkup we work through your home's systems — life-safety first (smoke and CO detectors), then HVAC, plumbing and electrical — and walk the inside and outside. On a one-off job we do the job you booked. Either way we explain what we found in plain words and leave you a written write-up, and we never use scare tactics to sell you work.

We tell you, show you, and give you our honest assessment of whether it needs doing now or can wait. If you want us to fix it, members get member pricing. If you'd rather sit on it or get another opinion, that's a perfectly good answer too.

Yes — every GoDo service carries a 30-day workmanship warranty.

By card, through Stripe. GoDo never sees or stores your card number — it goes straight to Stripe's own secure checkout, and we get back only the last four digits and whether it worked.

For any booking over $500 you pay a 10% deposit when you book and save a card for the rest. We charge the balance only once the work is done, and email you when we do. Your price doesn't change in between. Those projects also come with a written contract you sign before anything is charged, and a cancellation window of 3 business days — 5 if you're 65 or older.

Your confirmation lists everything you paid, and when we charge the balance on a larger project a separate receipt follows. If you've asked us for paper notices rather than email, both come to you by post instead — we don't email documents to anyone who has asked us not to. Need an invoice for your records or for a landlord? Email contact@godollc.com and we'll send one.

Some services, yes — the Bay Area, Tri-Valley and San Joaquin Valley have different travel and local costs. The price you see when you book is the price for the address on the booking.

With your email and password, or with a magic link — on the sign-in page choose “Email me a link instead” and we'll send a one-click link rather than asking you to remember anything.

Use the magic link to get in, then email contact@godollc.com if you'd like the password changed. A self-service reset is on the list.

Yes — your account page lists your bookings, what each one cost and where it stands.

Email contact@godollc.com. An address we'll change straight away. You can also ask what we hold about you, have it corrected, or ask us to delete it — though deletion isn't all or nothing: we remove what we can, and records of work done and money taken have to stay for as long as the law says, so we'll tell you what went and what had to stay. Our Privacy Policy says exactly what we delete and what the law makes us keep.

Check your spam or junk folder first, and search for contact@godollc.com — our confirmations, receipts and sign-in links all come from that address. Adding it to your contacts stops it happening again. If it's not there, email or call us and we'll resend it; your booking is safe either way, since it lives in your account, not in the email.

Same first step — check spam. Links are good for a short while, so if one has been sitting in your inbox a day, ask for a fresh one from the sign-in page rather than clicking the old one.

Yes. For projects over $500 you can choose paper instead of signing electronically, and we'll print and post your contract and notices. You can also switch to paper later — email contact@godollc.com and we'll stop sending those documents by email.